Tassy support
Last updated: November 5, 2026
Need help with Tassy? Write to us at contact@amberjarlabs.com. We read every message and reply by email.
Contact us
Email contact@amberjarlabs.com for any question about Tassy: your account, a reading, a purchase or your privacy. It helps to tell us the email address on your account and whether you use Tassy on Android or iPhone.
Post: Amber Jar Labs, LLC, 447 Broadway FL 2 PMB 3000, New York, NY 10013-2562, USA.
Report a reading
Readings are written by AI, for entertainment and reflection. If a reading seems wrong, offensive or harmful, tell us. In versions of the app that offer it, tap Report this reading on the reading. You can always email contact@amberjarlabs.com with the date of the reading. Our team reviews every report.
Purchases and refunds
- Each purchase is a single reading. Tassy has no subscriptions.
- On Android, you pay through Google Play, and refunds follow Google Play’s refund process.
- On iPhone, you pay through the App Store. Apple handles refunds: request one at reportaproblem.apple.com.
- If a reading you paid for didn’t arrive, email contact@amberjarlabs.com and we’ll sort it out.
Signing in
You can sign in with Google or with a link we send to your email address. On iPhone you can also sign in with Apple.
Delete your account
In the app, go to Settings and, under Account, tap Delete Account. Other ways, and what we delete, are on Delete your Tassy account.